Terms and Conditions
Terms & Conditions
Effective Date: July 1, 2026
By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use this site.
1. Website Use & Eligibility
This Website is intended to provide information about Packard Tavern, a restaurant operated by High Tide Hospitality, for users in the United States. You agree to use this site only for lawful purposes and in a way that does not infringe on the rights of others.
2. Accuracy of Information
While we strive to keep information about our menu, pricing, hours, and availability accurate and up to date, typographical errors or omissions may occur. Content on this Website is for informational purposes only and does not constitute a binding offer or contract.
3. Intellectual Property
All content on this website — including text, graphics, logos, photos, and layout — is the property of High Tide Hospitality or its licensors and is protected by United States copyright laws. You may not copy, reproduce, or distribute any content from this site without prior written permission.
4. Third-Party Links & Tools
Our website is built on Squarespace. It may contain links to external third-party services, including reservation platforms, online ordering, and delivery partners. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services.
5. Gift Cards
Gift cards purchased through Packard Tavern or any other High Tide Hospitality concept may be redeemed at any High Tide Hospitality restaurant location, excluding The Waterman Fish Bar at the Charlotte Douglas Airport. Gift cards do not expire and no fees will be deducted from the balance. Gift cards are not redeemable for cash except where required by law, cannot be replaced if lost or stolen without proof of purchase, and are not for resale.
6. Loyalty Program
6.1 Eligibility & Enrollment
Our loyalty program, High Tide Loyalty, (the "Program") is available to guests who enroll using a valid email address or phone number. Enrollment is free and no purchase is required to sign up. By enrolling, you agree to this Section 6 and any applicable privacy disclosures in our Privacy Policy.
6.2 How Points Are Earned
Members earn points based on eligible purchases made at Packard Tavern. Earn rate: 1 point per $1 spent on eligible purchases. Points are earned on net sales, excluding taxes, tips, service charges, gift card purchases, delivery fees, and other excluded items, as applicable. Points may not be earned on voided or refunded items, and may be reversed if a refund is processed.
6.3 How Rewards Are Redeemed
Rewards become available once a member reaches the required point threshold(s). Reward(s): 100 points = $10 OFF, 200 points = $20 OFF, etc. Rewards have no cash value and may not be exchanged for cash. Rewards may be subject to restrictions, such as exclusion of alcohol where prohibited by law or exclusion from already-discounted items.
6.4 Points & Reward Expiration
Points expiration: none. Reward expiration: none, except for automated birthday rewards, which are valid for the duration of your birth month. Birthdate must be provided to receive these rewards. We may remove points or rewards from accounts that are inactive or closed, consistent with these Terms and applicable law.
6.5 Account Lookup & Communications
Members may be able to access account status (points, rewards) via a lookup page or messages sent after enrollment. By enrolling, you may receive Program-related communications — such as welcome messages, balance updates, or reward notifications — via email or SMS, depending on how you enroll and your communication settings.
6.6 Linked Payment Cards
A payment card used during checkout may be linked to a member account when the member is identified during the transaction. Members may be able to manage linked cards through their loyalty account page.
6.7 Adjustments, Errors, and Disputes
If points or rewards appear incorrect, contact us at support@eat704.com within 14 days of the visit. We may request receipt details, such as the date, time, and last four digits of the card used, to investigate.
6.8 Abuse, Fraud, and Account Closure
We may suspend or terminate accounts, and remove associated points or rewards, if we suspect fraud, abuse, or violations of these Terms. Accounts are non-transferable and intended for individual guest use.
6.9 Changes to the Program
We may modify or end the Program at any time, to the extent allowed by law. Updates will be posted on this page with a revised Effective Date.
7. Age Requirements & Right to Refuse Service
Some menu items may contain alcohol and are intended for guests 21 years of age or older. We reserve the right to request valid identification and to refuse service to anyone, at our discretion, in accordance with applicable law.
8. Limitation of Liability
To the fullest extent permitted by law, High Tide Hospitality, Packard Tavern, and their owners, officers, and employees shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, this Website.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted directly to this page with an updated "Effective Date."
11. Contact Information
If you have any questions about these Terms and Conditions, including the Loyalty Program, please contact:
High Tide Hospitality
5550 77 Center Dr, Suite 250
Charlotte, NC 28217
support@eat704.com
We aim to respond to inquiries within 2 business days.