The best way to keep track of your Loyalty status is with the Toast Local App. You can also click the "Check Status” button on any HTH website or ask a team member to look up your account in-store or over the phone.

No problem! Contact us at packardtavern@eat704.com with your name,, account ID (phone or email), and a copy of your receipt (or transaction details).

Sure thing! You can link a new credit card to an existing loyalty account by: 1) adding it manually on the Toast Local App or 2) asking your cashier to connect your rewards account to your transaction before payment.

Any issues? Reach us at

Yes! We understand that phone numbers and emails change. If you find yourself with multiple loyalty accounts and would like to merge all data together, send a request to support@eat704.com for assistance.

Earned reward points do not. If a diner records their birthday in their profile, they will receive an automated birthday gift (100 points) that is only valid for redemption during their birth month.

Yes, reward point redemptions are limited to $50 per transaction.

Points are earned on ANY purchase (food, drink, or retail), but may not be redeemed on beverages containing beer, wine, or liquor per NC ABC laws.

High Tide Hospitality gift cards are excluded from this program.

No, loyalty members can only earn points on orders placed directly with Packard Tavern, whether that’s in-store or direct through the website (Toast).